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Ling House Medical Centre
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Key Information

  • Complaints
  • Ling House Medical Centre Catchment Area
  • Ling House Medical Centre is a member of the Wharfedale, Airedale and Craven Alliance
  • Reasonable Adjustments
  • Patients Rights & Responsibilities

BBC Health News

  • NHS plans 'unthinkable' cuts to balance books09 May 2025 00:20Diabetes care, rehab centres, end-of-life services and talking therapies at risk in England.
  • More blood victims will die without compensation - minister07 May 2025 18:15Extra sessions of the public inquiry into what's been called the worst treatment disaster in NHS history are taking place.
  • 'The NHS at its worst', ex-ombudsman tells inquiry06 May 2025 18:00Sir Rob Behrens says it was a "disgrace" how mental health services failed two vulnerable men.
  • Big baby trial gives pregnant women more choice 07 May 2025 09:10Doctors say women should be confident it's safe to be induced from 38 weeks, if expecting a large baby.
  • Plan to modernise 1,000 GP practice buildings06 May 2025 09:15The Department of Health and Social Care said it is the biggest public investment in facilities in England in five years.
  • 'Doctors told my mum poison symptoms were anxiety'07 May 2025 06:19Ellena Baxter says watching her mother's health deteriorate was devastating.
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Care Navigation

We may ask you about your health issue when you call to book an appointment.

This is called Care Navigation.

It's about helping you get the service you need.

Our specially trained reception team may suggest other professionals that could help you better.

  • Nurse
  • Pharmacist
  • Community Services
  • Wellbeing support
  • Voluntary services and other groups

Helping you get the right care

When you ring to book an appointment, you might notice our reception team will ask you for a brief outline of how we can help you.

This is because we have introduced something called Care Navigation. It means our reception team has been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly. Anything you share with our team will be kept confidential.

Through this specialist training, our team will be able to direct you to the most appropriate Clinician or service for your needs.

Our reception team will never offer clinical advice. Instead, this new way of working is about offering you the choice to see more appropriate professionals in our practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see a GP at all.

By working this way, it helps to free-up time for GPs to care for patients with complex or serious health conditions that can only be managed by a doctor. More importantly though, it means people are seen first by the Clinician that is best placed to help you with your health needs.

Helping you to choose

The choice is always yours though. It is completely up to you if you want to share information with our reception team.

You will never be refused a GP appointment but we hope next time you contact our practice and speak with our reception team you will see the value of seeing another healthcare professional if they are able to help.

If you would like someone to explain this to you in person, a member of our practice team will be happy to help.

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Ling House Medical Centre

49 Scott Street, Keighley, West Yorkshire, BD21 2JH

  • 01535 605747
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

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Local Services
Residential/
Nursing Care
Mobility Aids
& Equipment