New Appointment System - AccuRX Patient Triage from Monday 7th October 2024.
NHS England believe that online patient triage is the most effective way that the NHS can sustain a safe and accessible service for all patients based on clinical need.
This change should make it easier for you to submit requests to the practice and ensure that your requests are seen by the most appropriate member of staff and dealt with in an appropriate timeframe.
The benefits of using patient triage are:
- Easy to access
- The surgery might be able to help more quickly and easily e.g. with text message advice or prescription, or referring you directly to an appropriate service
- Those who need appointments most will be prioritised, rather than those who got through on the phones first
AccuRX is a quick and simple online triage form to triage all routine and urgent appointment requests and to assist you with medical and administrative queries. This will be accessed through this website, or via the NHS app as Accurx is automatically integrated with the app.
All requests for appointments submitted between the triage opening times of 8.30am to 1.30pm (Monday to Friday) will be reviewed by our triaging team. Patients will be offered an appointment within the right time frame, the right Clinician and via the right method (face to face, telephone, online).
You will be able to receive help, advice and treatment for your health problems at a convenient time for you and your lifestyle.
You will be able to access safe and efficient advice for lots of health conditions and symptoms on our AccuRx Patient Triage website 24/7.
If you need further advice or think you may require treatment you will be able to consult with your GP online. All you need to do is fill out a simple form about your problem and a GP will get back to you within 2 working days.
You can also request sick certificates (sick/fit notes), discuss recent tests or get help for other administrative issues at a time that is convenient for you.
Your GP will text or email you back within 2 working days, unless a different method of contact is more appropriate.
SystmOnline
To register for online appointment booking and prescription requesting call in at reception.
You will need to bring Photo ID and proof of your address eg: Utility Bill.
Please contact reception for further information.
Once you have an account login here.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Is my information safe?
Just like a banking app, your identity will be carefully checked during the simple registration process. The app has been designed, built and tested so that your personal information is always safe and secure.
If you want to learn more, visit the NHS App page on the NHS UK website.